I ordered a 26 inch Janet unit. My biggest issue is the closure. It is so much shorter compared to the rest of the hair, I would guess at the longest it’s 14-16 inches. As a result there’s an obvious cutoff between the top and the rest of the hair. Also, I patiently waited the wait time for order and processing. Several days after it was late I reached out to customer service asking about the status of the unit. I received no apology, no greeting, nothing. Instead the next day I was sent an email with the shipping details. I found that to be poor customer service. Taking that little bit of time to say hello and apologize for a late order is the difference between getting repeat business and referrals vs a bad review and a customer not wanting to do business with the company again.
Medium (21-22) / 26 / Left Side